Frequently Asked Questions

Frequently Asked Questions - Family Tree Legends

GENERAL

• What is Family Tree Legends?

• What do I receive when I purchase Family Tree Legends?

• What are the System Requirements?

• What languages does Family Tree Legends support?

• Is Family Tree Legends compatible with the Macintosh operating system?

• How do I update my software?

INSTALL & UNINSTALL

• How do I install Family Tree Legends?

• How do I uninstall Family Tree Legends?

• How do I reinstall the Family Tree Legends?

INSTALLATION & STARTUP (KNOWN ISSUES)

• I just installed Family Tree Legends and it is prompting me for a username and password? Where do I find my username and password?

• When I attempt to register the software, or use an Internet related feature, I receive a “Communications Failure” error message. What does that mean, and how do I fix it?

• I have Norton Internet Security or Norton Personal Firewall software installed on my computer, and am receiving a “Communications Error” message when I attempt to run Family Tree Legends. How do I fix this?

• I am having difficulty installing Family Tree Legends from the web site. The automated installer continues to fail. Is there another method available for downloading and installing the software?

• When I attempt to start Family Tree Legends, only the logo (splash window) appear for a few brief moments, and then disappears. The application fails to fully open. What's wrong?

• When I attempt to install the software on my computer, I receive the error message: “1607 Unable to Install InstallShield Scripting Runtime”. How do I fix this?

• When I attempt to install the software on my computer, I receive the error message: “1608 Unable to create InstallDriver”. How do I fix this?

• I receive an error when I attempt to open a .FTL, .FTW, or .GED file that is stored on a floppy disk, CD-ROM, or other removable media. How do I open my file in Family Tree Legends?

INTERNET BACKUP & PUBLISHING

• What is Real-Time Internet Backup?

• How do I enable Internet Backup?

• How do I disable Internet Backup?

• What is Real-Time Internet Publishing?

• How do I enable Internet Publishing?

• How do I disable Internet Publishing?

• I just enabled the Internet Publishing and/or the Internet Backup feature(s), and Family Tree Legends is prompting me for a username and password. Where do I find my username and password?

• I am a dial-up modem user, and have recently switched Internet providers. Family Tree Legends is no longer publishing, and/or backing up my file because it can’t connect to the Internet. How do I fix this?

• Family Tree Legends has suddenly stopped publishing updates, or is publishing erroneous data to the GenCircles web site. I have not switched Internet providers, and don’t receive an error message. What can I do to fix this?

• I have read on the GenCircles web site that I can update my published file by clicking on the “Update” button on the “My GenCircles” page. When I view the “My GenCircles” page I only see a message that my file is handled by Family Tree Legends, and don’t see a button labeled “Update”. How do I update my file?

IMPORT / EXPORT

• I am interested in switching to Family Tree Legends from another genealogy software program? Can I move my existing family file to your software without losing any information?

• What file formats can my Family Tree Legends file be exported to?

• Can I merge another file with my existing Family Tree Legends file?

• I merged a GEDCOM file into my existing Family Tree Legends file, and then used the Find Duplicates feature to merge the duplicates resulting from this process. Now, I find that several of the individuals in my file, have the same spouse listed more than once. How do I remove these duplications?

REPORTS

• What types of reports can Family Tree Legends produce?

• Can I adjust the look of a report?

• How do I adjust the number of generations included in a report?

CHARTS

• What types of charts can Family Tree Legends produce?

• How do I create a new Chart?

• Can I adjust the look of charts?

• How do I increase the number of generations displayed in a chart?

• How do I reduce the overall size of chart generated by Family Tree Legends?

FACTS

• How do I add a fact to an existing individual in my file?

• How do I add a family and/or marriage fact to a couple in my file?

• Is there a limit to the number of facts that I can enter for an individual?

• How do I mark a specific fact as “private”?

• How do I define and display a Divorce?

• I have 2 individuals in my file that are not married but had a child together. I don't want their labels to be displayed as "husband" and "wife". How do I change the relationship type between these 2 individuals?

• How do I define an Adoption?

NOTES

• How do I add a note to an existing individual in my file?

• How do I add a family and/or marriage note to a couple in my file?

• Is there a limit to the number of notes that I can enter for an individual?

• Is there a limit to the number of characters that I can include in note?

• Does Family Tree Legends support text formatting in notes?

• Can I add notes to Sources?

• How do I delete a note?

• How do I mark a specific note as “private”?

• How do I suppress notes from being displayed in my published file on the GenCircles web site?

SOURCES

• How does Family Tree Legends deal with Sources?

• How do I add a new source?

• How do I manage my sources?

• How do I mark a specific source item as “private”?

• How do I suppress sources from being displayed in my published file on the GenCircles web site?

DATES

• How do I change the format that dates are displayed in Family Tree Legends?

• What words associated with dates are accepted for input in FTL?

SMARTMATCHING

• What is SmartMatching?

• How do I submit my file for SmartMatching?

• Why do I have 0 SmartMatches for my family?

GENGRAMS

• What are GenGrams?

• How do I send a GenGram?

PRIVACY

• What privacy options do you have available for my file, and how do I apply them?

• How is privacy calculated for a living person?

SUPPORT

• How do I contact technical support?

• Do you provide telephone-based technical support?

• I have contacted technical support via email, but have never received a response. What gives?

USER GUIDE

• How do I view the User Guide for Family Tree Legends?

• Does Family Tree Legends include a printed manual?

• I can’t find feature “X” in the User Guide. Why isn’t it included?

UPGRADES

• Can I upgrade from an older version of Family Tree Legends to the latest release?

• What is the proper method for upgrading?

• I purchased the upgrade to the latest release of Family Tree Legends. When I choose “HELP > WHAT VERSION DO I HAVE” the software displays a previous version number. How do I get the latest release?

• I owned a previous version of Family Tree Legends, and then purchased a full version of the latest release of Family Tree Legends (instead of the discounted upgrade). I am having difficulty getting the software to update to the latest release. How do I fix this?

MISCELLANEOUS

• Is there a limit to the number of individuals that can be entered into Family Tree Legends?

• What is a “GEDCOM” file?

• What is “WFT” or “WFT est.”, and what does it mean?


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"All in all, I am very impressed with Family Tree Legends. Version 3 is a significant upgrade to already first-class program. It is powerful and easy to use. ...I would strongly suggest that you try Family Tree Legends."

-Dick Eastman

"Easiest introduction to putting my family tree together I could have found. Step by step and a professional look and feel at the end, and I like the SmartMatches as well, great idea!!"

- Greg S



	Support Home • Support Forums • User Guide • Moving Your Data From Another Program • Help With Downloading • Contact Support Desk Family Tree Legends™, SmartMatching™, Real-Time Internet Backup™, Real-Time Internet Publishing™, WebFacts™, QuickHelp™, GenGrams™, and GenCircles™ are trademarks of Pearl Street Software™. Copyright 2002-2005, All Rights Reserved.